Terms and Conditions
Distributor Agreement: Please see your distributor agreement page or you may obtain one by calling Fyrelane USA at 1-855-359-9555 or online at Distributor Agreement.
Terms: Net 30 days from date of invoice. A late charge of 1.5% per month will be charged on all past due accounts. Accounts past due will be subject to credit hold or COD if account is not kept current your account can or will be closed.
Prices: Prices and discounts are subject to change without notice. Prices will be charged in effect at time of shipping unless otherwise specified, all prices are FOB Dallas, Texas.
Claims: You must report any damaged shipments within 24 hours of receiving items shipped to you.
Return Goods: Returns are subject to a 20% or more restocking fee unless authorized or agreed upon by a Fyrelane USA employee. This does not apply to returns of defective goods or shipping errors. Any items purchased in case quantity will be subject to being charged the normal price upon return if case is not complete. Items at discount promotional rate or offered free shipping we will charge for shipping upon return of item. Items that are returned will be charged shipping charges. Any item that are custom and non-stock items may not be returned. We reserve the right to refuse any return unless item is defective from manufacturing.
Minimum Order: A minimum charge of $100.00 shall apply to all purchase orders.
Special Orders: Items produced to special specifications may not be cancelled after order has been and placed in process of manufacturing, *special orders may not be returned.
Taxes: All Prices and quotations are subject to local,state and federal sales taxes where applicable.
Warranty: Fyrelane USA a Dba of Hydra Shield Manufacturing, Inc. warrants each new product produced by us to be free from defects in material and workmanship under normal use and service for a period of one (1) year after delivery. This warranty is in lieu of all other warranties expressed or implied. We neither assume nor authorize any person to assume for us any liability in connection with the sale of our product.
Contact us at: Fyrelane USA (A Dba of Hydra Shield Manufacturing, Inc.) 8701 John Carpenter Frwy, Suite 230, Dallas, Texas 75247 – Phone: 855-359-9555 – Fax 972-594-7826